Anaconda Morayfield

Went in twice today to purchase a bike, first time plenty of staff in the store however was ignored by everyone who walked by. Wanted to layby a bike, all good, got to the counter then told there would be an additional $20 charge for a bulky item and the $30 for bike assembly (even though we were happy with the display stock). Second time went in, counter was empty with the check out lady outside talking, easily a dozen customers in store and no one serving. Terrible customer service. 2 weeks before Christmas you would think there would be a little better service.

IGNORED BY STAFF. Less than an hour ago I entered the Morayfield branch to purchase 2 large chairs as per website. Upon arrival and waiting at the checkout to request said items (10:30, very quiet), I was totally ignored by the 2 female 'assistants' who seemed too busy chatting and arranging shoes in the adjacent department. Both made eye contact with me several times but did not acknowledged my existence. Moving to the aisle and clearly waiting for assistance, still nothing. Finally, and somewhat begrudgingly, from the shoe section, one of them did acknowledge me, only to point towards the chairs I sought. I said ok, great, I'll take 2 thanks... I was met by a blank expression as I assumed my position at the checkout. Enter the hero of the moment; a dark-haired male assistant from the other end of the shop, who provided proper customer service, asking my needs (at close range), picked them up and offered to take them to my car. He was polite, and helpful and professional. All's well that ends well... as the rudest of the female pair had to ring up my sale anyway! Evidently, her name is 'Caitlyn on lane 1'. If this is how a 'VIP Member' is treated, heaven knows what befalls a non-member!

Placed an order online. Minutes later received an email. Sorry no stock, refund forthcoming. Thought hey, I'll go look myself, drove straight down to the store. What a surprise, item I ordered sitting on the shelf. Are they trying to go out of business? Isn't the idea to sell customers goods????? EVEN better submitted a review on their website identical to the above and they refused to post it. Love company who have a selective reviewing policy......